Refund Policy for Nano Banana Pro
Overview
Nano Banana Pro offers a mix of free access (typically three generations per session), paid credit packs, and Gemini Pro upgrades (~$20/month) for faster, higher-resolution output. This Refund Policy explains when paid purchases may be refunded while keeping the platform sustainable for 50,000+ creators who rely on our 2K/4K AI generator, editor, and animation tools.
Eligibility Requirements
Refunds are evaluated when all criteria below are satisfied:
- Time Limit: Submit the request within 7 days of purchase.
- Usage Threshold: Fewer than 50% of purchased credits (or monthly allotment) have been consumed.
- Valid Reason: Provide a service-related reason such as unresolved technical failure, duplicate purchase, or inability to access promised functionality. Change-of-mind requests are not eligible.
- Account Standing: Your account must comply with the Terms of Service. Suspended or abusive accounts are ineligible.
How to Request a Refund
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Contact Support
Email [email protected] with the subject “Refund Request – Nano Banana Pro.” Include order number, purchase date, credit pack or plan name, and a description of the issue.
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Review Phase
Our team responds within 2–3 business days. We may request logs, screenshots, or prompt IDs (e.g., from the AI Studio, Showcase, or Tutorials) to verify the issue.
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Decision & Processing
- Approved refunds are issued to the original payment method within 5–7 business days via our payment processor (e.g., Stripe).
- We confirm the decision over email and adjust your credit balance accordingly.
After a Refund
- Used credits related to the refunded amount are removed, and access to premium video generation (requiring 50+ credits) may be paused.
- Outputs already generated remain available for personal reference, but commercial rights may be revoked if the corresponding credits are refunded.
- Free-trial entitlements stay subject to existing limits.
Non-Refundable Scenarios
Refunds will not be granted when:
- The request arrives more than 7 days after purchase.
- 50% or more of credits (or the monthly quota) have been consumed.
- The account violated usage policies (e.g., unlawful prompts, quota circumvention, resale).
- Issues stem from third-party dependencies outside our control (e.g., upstream Gemini outage) and service is otherwise operational.
- The request lacks a service-related reason or evidence.
Policy Updates
We may update this Refund Policy as we introduce new pricing tiers, bundles, or landing-page offerings. Changes are effective upon posting, and the “Last updated” date below reflects the latest revision.
Last updated: November 2025
Thank you for creating with Nano Banana Pro—powered by Google Gemini 3 Pro Image. We remain committed to transparent policies that match the experience described across our landing content.